In fundraising, sometimes less is more

The holiday season is almost upon us, and that means (apart from family time, good cheer, and lots of food) that you’ll probably be asking your supporters for money.

And so will everyone else.

Holiday fundraising is a fine balancing act.  On one hand, you want to make a strong push: ask early, ask often, ask for a lot.  On the other hand, at some point you get diminishing returns, as your less-enthusiastic supporters get sick of reading your fundraising emails (and maybe even unsubscribe!), and even your die-hard donors are just skimming your messages.  At the same time, it’s a fair bet that their inboxes are being flooded by fundraising messages from other non-profits; you want to stand out from the crowd, but not be part of the noise.

Sometimes, less is more.  What’s one way to strike a healthy balance?  Send fewer messages, but make them count more.  In a word: segmentation!

Your donors aren’t all the same.  So why should they get the same message sequence?

If Suzie always makes an honor gift for Christmas for each member of her family, don’t send her a slew of emails for months before and after.  A couple friendly reminders ought to do it.

Or, if George makes a year-end donation on December 31st every year, like clockwork, to help his tax status, you probably don’t need to ask him to buy a gift membership.

The beauty of email fundraising is that it’s dead easy to create message variations, custom email lists, and detailed reporting.  Your data won’t be as cut-and-dry as the examples above, but with a little analysis and brainstorming, you can probably come up with a manageable number of segments that capture the most common behaviors of your supporters.  Then, you can send each message only to the segments that it fits.

And to take “less is more” a step further: not every email needs to be a fundraising ask!  If every email you send is asking for money, your subscribers will come to expect that any new email from you will be… another ask for money. They can guess that without even opening it.  Let’s face it: it’s no fun to be asked for money over and over, no matter how worthy the cause.

Instead, mix it up a little.  Cultivate your supporters – and let them remember how much they value you.  Share a story about your work.  Thank them.  Let them know how much they mean to you.  Any message that has value beyond fundraising can help you deepen your connection with your supporters… and that has value of its own.

So when you’re setting up your holiday fundraising, beware of list fatigue!  Keep your messages relevant and properly targeted.  Fewer messages could mean more happy supporters.