Beaconfire Survey: What can we learn from the Presidential candidates?

Editor’s note: Each week, we do a survey of Beaconfire staff to get impressions on a variety of non-profit technology issues. All opinions expressed here are solely those of their authors. This week, in honor of super Tuesday, we asked: What lessons should non-profits take from the online Presidential campaign in 2008?

Michael, Principal Consultant: #1 lesson so far: Take your message and actions to the where the people are, everywhere they are. Socnets aren’t just hip – they are essential seeding grounds for support.

#2 lesson: Social media matters. Social media done well is the killer app for influencing decision to engage.

#3 lesson: Build the network, inspire the network and then the money will follow.

John Brian, Marketing Consultant: Direct mail folks, take notice: the dominance of online campaign fundraising is here (which means it’s still a couple years out for the non-profit sector, but still…). Obama and Clinton both had record-shattering months in January, with Obama raising $28 million out of $32 million online. And in the last 36 hours, Clinton’s brought in another $4 million online while Obama’s supporters have delivered $7.5 million more. Direct mail just can’t work fast enough to respond to events with the speed that email and social network fundraising – by the time something is written, designed, approved, printed, mailed, opened, responded to, mailed back and deposited, the next round of events will have come and gone. Plus these donations have come in virtually cost free.

The biggest surprise was that it looks like The Producers was right: you can make more money with a flop than with a hit. The day after he won Iowa, Barack Obama brought in quite the haul online. But it was eclipsed by the contributions he received after he lost New Hampshire. Makes me wonder if non-profit advocacy groups should make a pitch to their members after they lose a vote about "Don’t let this happen again." Of course, this could encourage development departments to ask their legislative folks not to work too hard….

Jennifer, Project Manager: A best practice in web design is to know thy audience and help them see themselves in your web site. For any public-serving or customer-centric organization, the logical strategy to match this design principle is to focus not on what your constituents can do for you but on what you do and can do for your constituents.

The presidential campaign sites tend to be all about me, the candidate. Branding and helping voters get to know them is important, but at the end of the day they are campaigning to serve the public and should speak to the people and the issues that they care about. All the sites address the issues in one way or another. Clinton’s site is particularly effective in helping visitors know her position on the issues by scanning the labels without even having to click through. Most of the campaign sites also have clear calls to action and community features to get people involved, but you have to dig below the surface to get a sense of whose interests they are campaigning for. There are a few exceptions. The Ron Paul campaign site includes a People label in the top level navigation, but it focuses too narrowly on niche audiences (gun owners, home schoolers, students and veterans). Fred Thompson’s site is another example of highlighting very niche coalitions — lawyers, veterans, students, young professionals –  that only represent pieces of the Republican base.  McCain’s site has a great top level navigation label – Undecided? – but the landing page could do a better job, for example, of swaying the left-of-center undecided voter. By contrast, Obama’s site is noteworthy for its “People” navigation which does a good job of representing the core Democratic constituency. As he continues to campaign for the Democratic nomination and gets closer to the general election, he might want to round it out with any key audiences who can’t see themselves in his list.

Kate, Administrative Assistant: This may be pretty basic, but for me, what stood out the most were the websites with an immediate and clear call to action. This worked best when the website was easy to navigate, and we were easily able to find the additional information we sought. For example: “Make History! [by giving me money! Press this Donate button!]” It easily gives me the option to say, “Oh, that’s a great idea; I’ll give you money now,” or “Hmm, I see what you’re after, but let me click on these well-organized tabs to see if I agree with your positions on the issues that are important to me.” And, another seeming no-brainer, but one that wasn’t necessarily followed by all candidates, is that the effective sites didn’t lead us away from the homepage with their links. We were kept within reach of the reminder to give them money.

Beaconfire doesn’t work on political candidates’ sites directly, but a variety of our clients are involved with this election, including NPCA (who has their very own Presidential candidate!), AFSCME, and NARAL Pro Choice America. Be sure to join us next week when we ask Beaconfire staff what they think about marketing causes to minors.